Public Information Requests

The Texas Public Information Act (Texas Government Code, Chapter 552), gives you the right to access government records.  All governmental information is presumed to be available to the public, although certain exceptions may apply.  Governmental bodies will release requested information as promptly as possible, unless the information is exempt from disclosure under the Public Information Act.  

Under most circumstances, citizens can contact a City department directly and ask questions about routine matters.  Most can be handled over the phone or by email.  Occasionally citizens may request additional information or documentation related to a particular area of City business.  Under the Texas Public Information ACT (PIA), formerly the Texas Open Records Act, citizens are entitled to view or receive copies of most of the documents and data created by governmental entities or municipalities.  

A Request for Information must be filed with the City Secretary's Office. We suggest citizens use the request form on this page to ensure that the request if properly filled out, routed and tracked by city staff.  In order to ensure that your receive the requested information as quickly as possible, remember that all requests must meet certain guidelines:  

  • Requests must be submitted in writing.  Verbal requests will not be accepted. 
  • Requests must seek documents or data that are in existence at the time of the request.  The PIA does not require the City to analyze information, create new documents, or answer questions. 
  • Certain sensitive information is exempt from release to the general public, and the City is Required to withhold it under the PIA.  This includes Social Security numbers, certain financial information, documents and information relating to an ongoing criminal investigation, certain information relating to minors, and information subject to the attorney client privilege.  Request for this type of information will usually be referred to the Texas Attorney General's Office for determination on whether or not he information can be released.  
The City is entitled under the PIA to recover the costs associated with fulfilling a request.  Requests that are properly submitted will generally be responded to within ten (10) business days.  All questions relating to the Public Information Request process should be forwarded to the City Secretary's Office at  

Request for Information Form 
Please submit your Request for Information to the City Secretary at in the following manner:  

Online:  the form can be filled out and submitted by clicking here.

Fax:  Download the form by clicking here.  
Fill in the form, print it and send via fax to 512-327-1869, Attention: City Secretary's Office. 

Mail:  to submit form or request by mail, download the form by clicking here.  
Fill in the form, print it and submit to: City Secretary's Office, 403 Nixon Drive, Rollingwood, Texas  78746.